Effective Date: 15 September 2023
 

Lifestyle Acreage Pty Ltd trading as Lifestyle & Acreage Real Estate ("we", "us", "our") is committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner.
 

This Privacy Policy explains how we collect, use, disclose, store, and manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws.

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By engaging our services, using our website, or otherwise interacting with us, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

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1. Personal Information We Collect

 

We may collect personal information that is reasonably necessary for our business functions and activities, including:

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• Identification and Contact Information

• Full name

• Residential or postal address

• Phone number

• Email address

• Identity Verification Information

• Driver’s licence

• Passport

• Other identification documents where required

• Financial and Employment Information

• Employment details

• Income verification

• Bank account details

• Payment history

• Property and Tenancy Information

• Rental history

• References

• Lease documentation

• Property preferences and enquiries

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2. How We Collect Personal Information

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We may collect your personal information in several ways, including:

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• Directly from you via phone, email, website forms, applications, or in person

• When you engage us for property sales, leasing, or management services

• Through tenancy or property application forms

• From referees or references nominated by you

• From publicly available sources

• From third-party platforms such as real estate portals or advertising websites

• From service providers assisting with our business operations

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3. Purpose of Collecting Personal Information

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We collect, hold, and use personal information for purposes including:

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• Providing real estate sales, leasing, and property management services

• Processing rental applications and tenancy agreements

• Communicating with vendors, landlords, tenants, buyers, and contractors

• Managing rent roll and property transactions

• Arranging inspections, maintenance, and repairs

• Meeting legal, regulatory, and compliance obligations

• Improving our services and customer experience

• Marketing our services where consent has been provided

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4. Disclosure of Personal Information

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We may disclose your personal information where appropriate to:

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• Vendors, purchasers, landlords, and tenants

• Prospective buyers or tenants where relevant

• Tradespeople, maintenance contractors, and utility providers

• Solicitors, accountants, and professional advisers

• Technology service providers, CRM systems, and cloud storage providers

• Government authorities, regulators, or law enforcement agencies where required by law

• Other parties where authorised or consented to by you

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We take reasonable steps to ensure third parties handle your information appropriately.

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5. Storage and Security

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We are committed to protecting your personal information from misuse, loss, unauthorised access, modification, or disclosure.

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Security measures may include:

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• Secure digital systems with password protection

• Encrypted storage and data backups

• Restricted staff access to sensitive information

• Secure storage of physical documents

• Ongoing staff training regarding privacy obligations

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While we take all reasonable precautions, no method of transmission or storage is completely secure.

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6. Access and Correction

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You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

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To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.

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7. Cookies and Website Analytics

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Our website may use cookies and similar technologies to improve functionality, user experience, and website performance.

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This may include information such as:
 

• Browser type

• Pages visited

• Time spent on site

• General location data

• Device information

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You may disable cookies through your browser settings, although some website features may be affected.
 

8. Direct Marketing

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Where you have consented, we may send you updates, promotional material, market information, or service-related communications.

 

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link provided in electronic communications.

 

9. Third-Party Websites

 

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or security of those websites. We recommend reviewing their privacy policies before providing personal information.​

 

10. Changes to This Privacy Policy

 

We may amend this Privacy Policy from time to time to reflect changes in legislation, business practices, or operational requirements.
 

The latest version will always be available on our website, with the updated effective date noted.

 

11. Contact Us

 

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

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Lifestyle Acreage Pty Ltd
Trading as Lifestyle & Acreage Real Estate

🌐 Website: www.lifestyleacreage.com.au

📧 Email: admin@lifestyleacreage.com.au

📞 Phone: (03) 5918 2555

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We will respond promptly and work to resolve your concerns in accordance with applicable privacy laws.

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By using our services, engaging with our business, or visiting our website, you acknowledge and agree to the terms of this Privacy Policy.