Effective Date: [15th September 2023]

Lifestyle Acreage Pty Ltd (referred to as "we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.

 

1. Collection of Personal Information

We may collect personal information about you in various ways, including but not limited to:

• When you engage our services for property rental management.

• When you interact with us via our website, phone, email, or in person.

• When you submit applications, agreements, or inquiries.

• From third parties such as real estate portals or referees listed in your application.

The types of personal information we may collect include:

• Your name, address, phone number, and email.

• Identification documents (e.g., driver's license, passport).

• Financial and employment information.

• Rental history and references.

• Bank account details for rent payments.

 

2. Use of Personal Information

We use your personal information for purposes including:

• Managing and maintaining our rent roll business.

• Processing rental applications and tenancy agreements.

• Communicating with landlords, tenants, and service providers.

• Complying with legal and regulatory obligations.

• Marketing and promotional activities (where consent has been provided).

 

3. Disclosure of Personal Information

We may share your personal information with:

• Landlords, tenants, and prospective tenants.

• Service providers such as tradespeople, maintenance contractors, and utility companies.

• Legal, accounting, and professional advisers.

• Law enforcement or government agencies, as required by law.

• Technology providers that support our business operations, such as cloud storage or CRM systems.

 

4. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Secure electronic systems with encryption and password protection.

• Secure physical storage of paper records.

• Regular staff training on privacy obligations.

 

5. Access to and Correction of Personal Information

You have the right to:

• Access the personal information we hold about you.

• Request corrections to ensure the information is accurate, up-to-date, and complete.

To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe.

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6. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your experience and gather information about how you use our website. This data is used for analytics and to improve our services. You can disable cookies in your browser settings if you prefer not to share this information.

 

7. Direct Marketing

With your consent, we may use your personal information to provide you with information about our services, promotions, and updates. You can opt out of receiving marketing communications at any time by contacting us.

 

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend you review their privacy policies.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. Updates will be published on our website with the "Effective Date" noted.

 

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Lifestyle Acreage Pty Ltd
Website: https://lifestyleacreage.com.au/
Email: admin@lifestyleacreage.com.au  
Phone: 03 59182555

We will respond promptly and work to resolve your concerns in accordance with the relevant privacy laws.

 

By using our services, you agree to the terms of this Privacy Policy.